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Communities > Diagnostic & Analysis System > MaxiSys > software not authorized
software not authorized

3249 Views 7 Replies Latest reply: 2016-02-19 06:32:51


  •   Level 3   
    (64) points
    80shovelhead
    2016-02-13 22:27:08
       Anyone else having issues with scaner tool saying softwear Not authorized and Not being able to use scaner tool? I have not updated in a while, about 6 months. I used it Friday and it was fine, used it Saturday and just saying software not authorized when you try and pick vehicle manufacturer. Support, a little help here please

    Tags: maxisys

    Reply

  •   Level 9   
    (5837) points
    Ashraf

    2016-02-15 09:27:41 (Reply to:80shovelhead)

     Is that doing with all manufacturers software or its only for some vehicles.............? Have tried using it on any other vehicles to see if it will work on some vehicles.............
    Reply

  •   Level 3   
    (64) points
    80shovelhead
    2016-02-15 14:32:04 (Reply to:Ashraf)
     all vehicles
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-02-16 09:34:05

    As for your case, may we know what error code did you receive? It is becasue you failed to get the aurthorization. So please re-download all the software again.
    Reply

  •   Level 1   
    (3) points
    in_chiptuning

    2016-02-16 10:13:32 (Reply to:80shovelhead)

    I had the same problem and I got it solved by updating VCI unit via USB cable.
    Firmware of the bluetooth module was too old. After updating this I got access to main

    software update page. Hope this would help you.
    Reply

  •   Level 3   
    (64) points
    80shovelhead
    2016-02-16 14:13:00 (Reply to:Support02)
     support,  no error code, just says software is not authorized, and now today it keeps saying unfortunately maxisys has stopped, after i hit update later.   
    Reply

  •   Level 3   
    (64) points
    80shovelhead
    2016-02-16 19:20:59 (Reply to:Support02)
    support,  when i do try to do update it just gives a failed message
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-02-19 06:32:51 (Reply to:80shovelhead)

    For this case, please send email to support@autel.com.
    Reply
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